Ft. Lauderdale, FL • February 11-12, 2021

EDUCATION

Monday, February 10, 2020, 3:30 – 5 PM

The Business of Body Language

Manny Roman, Association Business Operations Manager, AMSP

This presentation will present the communication model to enhance a skillful process for communication including barriers to good communication. We will also discuss nonverbal communication (body language) by presenting methods and skills to understand the actual message during the complex communication process.

Manny Roman has over 35 years in the HTM industry. His experience encompasses work with manufacturers, independent servicers and training organizations. He is co-founder of two diagnostic imaging service training and support centers. He writes the “Roman Review” for TechNation magazine and provides management and personal development presentations at regional and national conferences.

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