Developing Your In-House Service Capabilities: Executing a Multi-Year Plan
Thursday, February 11, 2021, 3 – 4:30 pm
Dustin Telford, CRES, CHTM, CBET, CLES, Clinical Engineering Manager, Children’s Hospital & Medical Center Omaha
Developing and maintaining a capable workforce is only one area that in-house programs, and those hoping to bring some services in-house, are challenged to manage to build a successful service program. During this presentation, the presenter will discuss how to develop a plan that incorporates contract negotiations, customer relationship management and the quality to manage either a fully in-house program or a hybrid solution with business partners. Content includes worksheets and project planning resources.
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