Patient Experience: Goal Planning and Best Practices for Your Team, Patients, and Those Pesky Patient Experience Scores

Join us on an interactive journey to enhance your department’s performance through goal planning and consistent behaviors that improve patient experience scores. We’ll cover essential tools like:

• Huddles: Quick meetings to align your team.
• Handoffs: Smooth transitions of responsibility.
• The NICE Model: A structured approach for excellent patient care.
• End-of-Visit Summaries: Ensuring patients leave informed.
• Rounding: Regular patient check-ins for immediate feedback.

Through daily huddles, role-play exercises, and refining communication, you’ll see measurable improvements in just a few days—boosting patient satisfaction and department performance. Get ready for a hands-on session that will transform how your team works and cares for patients!