Creating an Extraordinary Patient Experience: Leveraging Mandatory Tasks for Success

Saturday, Feb. 21, 2026, 8 am-9 am

Nancy Davis, Director of Accreditation-CT, Intersocietal Accreditation Commission

Have you ever had an amazing experience when it comes to customer service? A restaurant that you love, or a store that you tell all your friends about. Learn how to use quality and safety procedures to elevate the patient experience and become the imaging provider that your patients will not only use but will rave about to their peers.

Come to this session to look at the patient’s experience through a fresh lens and learn how small, effortless changes make all the difference!

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