SCOTTSDALE, AZ • FEBRUARY 9-11, 2020

EDUCATION

Tuesday, February 11, 2020, 9-10:30 AM

Avoiding Big Failures Without Big Expenses with 4 Easy Steps

Ted Lucidi, Customer Experience and Clinical Insights, Innovatus Imaging

When it comes to imaging devices, little things go a long way. And not always in the right direction. A little slip of the hands could cause trauma to a TEE probe, and according to years of data from first-hand experience and researching common failures, trauma is one of the leading reasons for costly repair services. In this session, attendees will learn to identify the little changes to the daily routines of cross-functional teams that can have a big impact on lowering costs associated with downtime and repairs. They will learn to identify opportunities for improvement, establish goals, metrics, checkpoints and work with end-users to take routine processes to a new level.

Ted Lucidi is an experienced clinical and technical professional and is also an established university-level instructor. He has worked in the health care and medical device industries since 1986 and, academically at Penn State University, since 2000. Ted has acquired a unique skillset encompassing customer education, project management, product management, clinical applications and technical support throughout his various roles. Over the past few years, Ted has worked with large national account customers assisting them with qualifying their service providers, refining their buying criteria relative to medical device repair services and maximizing the life cycle of their radiological devices. His present focus is in the area of diagnostic ultrasound, MR coils and computerized as well as digital radiography.

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